Audyssey Audio Dock Air | Frequently Asked Questions

Frequently Asked Questions

General Questions

Where do I buy the Audyssey Audio Dock Air?
You can purchase your Audyssey Audio Dock at the Audyssey store or at many retailers nationwide. Click here for the full retailer list.
Can the Audio Dock Air use batteries?
No. The Audio Dock Air requires AC power from a wall outlet.
What is the return and warranty policy?
Check the return policy of the store you purchased the dock from. Our warranty policy can be found here.

Common Problems and Solutions

My Audio Dock Air won't join my home network (the AirPlay LED continues to flash).
  1. Confirm that you entered your Wi-Fi network password correctly.
    • Double-check spelling, capitalization and special characters.
    • Check that Caps Lock is not on.
  2. Check that your Wi-Fi router is on and discoverable.
  3. Confirm that you are using WPA/WPA2 Personal security (not WEP or WPA/WPA2 Enterprise).
  4. Try moving your setup device (computer or iOS device) and Audio Dock Air closer to your Wi-Fi router during the AirPlay setup process.
  5. Press and hold the PAIR button on the back of the dock and reconfigure the unit.
I am trying to play music over AirPlay and no sound is coming out of the dock.
  1. Check the Power LED status.
    • If the LED is red, your dock is on mute. Push the volume wheel to unmute and turn the volume wheel clockwise until you reach a desirable volume.
    • If the LED is green, continue to Step 2.
  2. Check the AirPlay LED status.
    • If the LED is NOT solid green, your AirPlay is not properly configured. Press and hold the PAIR button on the back of the dock to restart the AirPlay setup process.
    • If the LED is solid green, continue to Step 3.
  3. Turn up the volume by turning the volume wheel clockwise.
  4. Unplug your Audio Dock Air from your wall outlet and wait 20 seconds. Plug it back in. Your unit should automatically reconnect to your Wi-Fi network with the previously configured AirPlay settings.
I don’t see the AirPlay icon in my iTunes or on my iPhone/iPad/iPod touch.
  1. Update iTunes or your iOS software to the latest version.
  2. Close and restart your iTunes or iOS device.
  3. Check that your Audio Dock Air and computer/device are on the same home Wi-Fi network.
I can’t connect to my iTunes library using the Remote app.
  1. From iTunes, go to the Advanced menu and select “Turn On Home Sharing.”
  2. Be sure your iOS device and iTunes are using the same Apple account and are on the same Wi-Fi network.
I am getting an error “AirPlay Speaker Not Available” when I try to play to my Audio Dock Air.
AirPlay supports playing one source device at a time. If you encounter the following error: “The speaker “AudioDock_Air” is currently being used by someone else” it indicates that your Audio Dock Air is currently being playing music from another source (e.g., your computer with iTunes, another iPhone/iPad/iPod touch). Identify the current source device and stop playback; then retry from the desired source device.
I’m getting audio glitches and/or dropouts.
Your Wi-Fi signal strength may be affecting AirPlay streaming. Also, browsing Internet content and media via your Wi-Fi network may affect AirPlay performance.
  1. Move your Audio Dock Air closer to your Wi-Fi access point.
  2. Stop or limit Internet surfing while using AirPlay.
  3. Move the Audio Dock Air away from items that may interfere with the Wi-Fi signal, such as microwave ovens.
  4. Reboot your wireless router, your Audio Dock Air and your computer or iOS device.
  5. Unplug your Audio Dock Air from your wall outlet and wait 20 seconds. Plug it back in. Your unit should automatically reconnect to your Wi-Fi network with the previously configured AirPlay settings.
I am trying to play music with the AUX input and no sound is coming out of the dock.
  1. Check the volume of your source device and turn it up to the maximum volume.
  2. Check the Power LED status.
    • If the LED is red, your dock is on mute. Push the volume wheel to unmute and turn the volume wheel clockwise until you reach a desirable volume.
    • If the LED is green, continue to Step 3.
  3. Remove the 3.5 mm audio cable from the dock and reconnect.
  4. Remove the 3.5 mm audio cable from your player and confirm that the source is outputting audio.
  5. Unplug your Audio Dock Air from your wall outlet and wait 20 seconds. Plug it back in. Try again.
I was streaming music and suddenly the AirPlay LED started flashing orange.
Unplug your Audio Dock Air from your wall outlet and wait 20 seconds. Plug it back in. Your unit should automatically reconnect to your Wi-Fi network with the previously configured AirPlay settings.